Return Policy

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At Glixarexquizl, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns and refunds.

Return Period

You have 30 days from the date of delivery to initiate a return for most items. The return period begins on the day you receive your order. To be eligible for a return, you must contact us within this 30-day period to obtain a return authorization.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unused and in their original condition
• Items must be in their original packaging with all tags and labels attached
• Items must not show any signs of wear, damage, or alteration
• Items must be returned with all original accessories, documentation, and packaging materials
• A return authorization number must be obtained before returning items

We reserve the right to refuse returns that do not meet these conditions or to charge a restocking fee for items returned in unsatisfactory condition.

Cost of Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (such as shipping the wrong item or a defective product). In cases where we are at fault, we will provide a prepaid return shipping label.

We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we are not responsible for items lost or damaged during return shipping.

Return Process

To initiate a return, please follow these steps:

1. Contact us within 30 days of delivery to request a return authorization
2. Provide your order number and reason for return
3. We will issue a return authorization number and provide return instructions
4. Package the item securely in its original packaging
5. Include the return authorization number with your return
6. Ship the item to the address provided in the return instructions
7. Once we receive and inspect the returned item, we will process your refund

Please allow 5-10 business days for us to receive and process your return after it has been shipped.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized items
• Items that have been used, damaged, or altered
• Items returned without original packaging
• Items returned more than 30 days after delivery
• Items that have been installed or mounted
• Gift cards and promotional items

General Legal Requirements

This Return Policy complies with applicable consumer protection laws. Your rights as a consumer are not limited by this policy where such rights cannot be limited by law. If you are located in a jurisdiction that provides additional consumer rights, those rights apply in addition to the terms outlined in this policy.

For customers in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason. This right applies in addition to our 30-day return policy.

Order Cancellation Policy

You may cancel your order before it has been shipped. Once an order has been processed and shipped, it cannot be cancelled, but you may return it in accordance with this Return Policy.

To cancel an order, please contact us immediately with your order number. If the order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the return process outlined above.

Refund Procedure

Once we receive and inspect your returned item, we will process your refund:

• Refunds will be issued to the original payment method used for the purchase
• Please allow 5-10 business days for the refund to appear in your account after we process it
• The refund amount will include the purchase price of the item, excluding original shipping costs (unless the return is due to our error)
• Return shipping costs are not refundable unless the return is due to our error

If you have not received your refund within 10 business days of our processing, please contact us, and we will investigate the issue.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs. Do not return damaged items until you have received return instructions from us.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process, and place a new order for the desired item. We will process your return refund once we receive the original item.

Contact Information

For questions about returns or to initiate a return, please contact us:

Glixarexquizl
933 Cedar Heights Ln
Providence, RI 02906
Phone: +1 (559) 690-4470
Email: team@glixarexquizl.world

When contacting us about a return, please include your order number and a description of the issue or reason for return.